By accessing the website, submitting any form, claiming the promotional offer, or using any LaunderEase service, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction), that you can enter into a binding contract, and that you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

LaunderEase is an on-demand laundry, dry cleaning, and alterations platform serving Metro Vancouver, BC. The Service includes the website, our digital ordering tools, scheduled pickup and delivery, and the cleaning services we provide directly or through vetted partners.

The website currently offers early-access sign-ups and investor enquiries. Live ordering, scheduling, and payment features are made available as the Service rolls out. We may change, suspend, or discontinue any part of the Service at any time.

When you submit your name, email, neighbourhood, or other information through any form on the Service, you agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for safeguarding any credentials we may issue to you in the future and for all activity under your account.

When you place an order, you authorise us (and/or our partners) to collect your items from the address you specify, clean or process them as ordered, and return them to you. You agree to:

• Provide an accurate pickup and delivery address and a window during which we can collect and return items.
• Be available to hand items over (or designate a secure spot) during the window you select.
• Inspect your items at delivery and notify us of any issues within 48 hours so we can review and remedy them.

We use commercially reasonable efforts to meet stated pickup and delivery windows, but cannot guarantee exact times due to traffic, weather, demand, or other factors outside our control.

Before submitting items, you agree to:

• Empty all pockets and remove valuables. We are not responsible for cash, jewellery, electronics, or other valuables left in items.
• Disclose any items requiring special handling (e.g. delicate fabrics, designer or vintage pieces, leather, fur, embellished or hand-finished garments). If you do not disclose, we will treat items according to their care label.
• Refrain from submitting items that are biohazardous, contaminated, infested, severely damaged, or otherwise unsuitable for cleaning. We may refuse to accept or return such items at our discretion.

Our AI-assisted fabric and care-label intelligence is designed to reduce risk, but does not guarantee that every garment can be cleaned without change in colour, fit, finish, or appearance — particularly for older or previously damaged items.

Prices for our services will be made available on the website or in the ordering flow before you confirm an order. All prices are quoted in Canadian Dollars (CAD) and are exclusive of applicable taxes unless stated otherwise. You authorise us to charge the payment method you provide for the total amount of your order plus applicable taxes and any agreed-upon fees (such as rush or distance fees).

Our launch promotion offers up to 25% off your first order to users who opt in through the early-access form. The promotion is subject to the following terms:

• Available only to new customers who provide a valid email address and an eligible Metro Vancouver service area.
• Limited to one redemption per customer and household.
• Cannot be combined with other offers, gift cards, or credits unless we state otherwise.
• No cash value, not transferable, and void where prohibited.
• We may modify or end the promotion at any time without notice. Orders placed before the change are not affected.

You may cancel a scheduled pickup before our driver is dispatched. After dispatch or once items have been collected, cancellations may incur a fee covering work already performed. If you are not satisfied with the result of an order, contact us within 48 hours of delivery and we will work in good faith to reclean, repair, or refund the affected item where appropriate.

We take care of your garments and use AI-assisted intelligence to reduce mistakes. In the rare case that we lose or damage an item through our fault, our liability is limited to the lesser of (a) the documented replacement cost of the item, or (b) ten (10) times the price you paid us to clean that specific item, unless a higher amount is required by applicable law. We will not be liable for normal wear and tear, fading, shrinkage, colour change, or damage caused by pre-existing conditions or undisclosed special-care requirements.

Information you submit through the investor enquiry form, support emails, or other channels is treated under our Privacy Policy. You represent that you have the right to submit such information and that it does not violate any third-party rights or laws.

The Service, including the LaunderEase name and logo, the mascot, all text, graphics, source code, designs, and the organisation of the website, is owned by Clean Digital Solutions or its licensors and is protected by copyright, trademark, and other laws. You may not copy, modify, distribute, sell, or create derivative works from any part of the Service without our prior written permission, other than for your personal, non-commercial use.

You agree not to:

• Use the Service in violation of any applicable law or regulation;
• Reverse engineer, scrape, or otherwise extract data from the Service except as permitted by law or by our written authorisation;
• Interfere with or disrupt the integrity or performance of the Service or attempt to gain unauthorised access to it;
• Use the Service to send spam, malware, or any unlawful or fraudulent communication;
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.

The Service may contain links to third-party websites or services that are not owned or controlled by Clean Digital Solutions, and may use third-party tools (such as analytics or advertising pixels). We are not responsible for the content, privacy practices, or terms of any third-party services.

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW. We do not warrant that the Service will be uninterrupted, error free, or free of viruses or other harmful components.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL CLEAN DIGITAL SOLUTIONS, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, OR PARTNERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) CAD $100. The limitations in section 9 apply specifically to lost or damaged garments.

You agree to defend, indemnify, and hold harmless Clean Digital Solutions, its affiliates and their respective officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to (a) your violation of these Terms, (b) your misuse of the Service, or (c) your violation of any law or third-party right.

We may suspend or terminate your access to the Service at any time, with or without notice, if we believe you have breached these Terms or pose a risk to other users or to us. You may stop using the Service at any time. Sections that by their nature should survive termination (including sections 9, 11, 14, 15, 16, and 19) will survive.

We may modify these Terms from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by other means. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of them.

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to its conflicts of laws principles. You and Clean Digital Solutions submit to the exclusive jurisdiction of the courts located in Vancouver, British Columbia for any dispute arising out of or relating to these Terms or the Service, except where prohibited by applicable consumer-protection law.

These Terms (together with the Privacy Policy and any other policies we reference) are the entire agreement between you and Clean Digital Solutions regarding the Service. If any provision is held to be unenforceable, the remaining provisions will remain in full force. Our failure to enforce any right or provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Questions about these Terms? Contact us at:

Clean Digital Solutions
Metro Vancouver, British Columbia, Canada
Email: admin@cleandigitalsolutions.com